E-Banking Security Adoption in the Organizational Context

Although information security is critical for organizations to survive, a number of studies continue to report incidents of critical information loss. To this end, there is a continuous interest to study information security from a non-technical perspective. In doing so, this research focuses on organizational culture and commitment to e-banking security development and management. Even though considerable work has been done in banks in adopting e-banking security, continuous vigilance and management will be essential as the scope of e-banking increases. Two questions motivated this research. First, what is the possible relationship between organizational culture and commitment in e-banking adoption? Second, what is the effect of these organizational perspectives to the success in e-banking security adoption? A case study approach was used to investigate culture and commitment in e-banking security adoption at three banks in Greece. The results have shown that there is indeed a positive interrelation between organizational culture and commitment in e-banking security adoption and this interrelation affects positively e-banking security development through: e-banking project alignment, support from top management, information transparency, project flexibility, e-banking security knowledge and awareness, availability of resources and effective alignment of technology-organizational processes. The paper concludes that banks may need to reconsider their approach to e-banking adoption in favour of the long-term benefits it offers.